FAQ
Find your answers here
How long does shipping take?
Shipping times vary depending on the shipping destination.
Kampala, Wakiso & nearby areas: same day delivery for orders before 2 pm. 1 day thereafter
Other districts in Uganda 1 - 2 days
Nairobi, Juba, Kigali, Dar es Salaam, Mombasa, Mwanza, Arusha, Kisumu, Nakuru etc - 2 - 7 days
How much does shipping cost?
Shipping cost vary depending on the shipping destination.
Kampala, Wakiso & nearby areas: Free delivery
Other districts in Uganda 5,000 ugx days
Nairobi, Juba, Kigali, Dar es Salaam, Mombasa, Mwanza, Arusha, Kisumu, Nakuru etc - 10,000 - 20,000 ugx
How can i track my order?
Once your order is confirmed, we'll send you a tracking link via SMS or whatsapp to check your delivery status
What payment methods do you accept?
We accept Mobile payments (MTN mobile money, Airtel money, M-PESA)
Cash on Delivery in Kampala & Wakiso
Visa & Mastercard
I would like to cancel my order
If your order has not been shipped, contact us immediately via whatsapp or call our customer support team with your order number, and we'll cancel it for you.
If your order has already been shipped. Unfortunately, we cannot cancel it at this stage. However, you can refuse delivery when it arrives, and we'll process a return according to our return policy
I would like to return or replace my order
We offer a 7 day return policy for unopened and unused products, and a 15 day money back guarantee.
If you receive a damaged product, contact us within 24 hours for a replacement
I'm having issues placing my order
Having problems ordering, call or whatsapp us on +256761451993
Couldn't find your answer?
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